Careers

Tech Support Engineer

Budapest, Hungary · Full-time

About The Position

At TGE, we create meaningful online experiences. We give our customers the unique ability to not only shop but create and take part in an immersive and unique shopping journey.

We are looking for a full-time colleague in our Budapest office.

Responsibilities

·       Assume responsibility over multi-site multi geo-location production systems including: websites, factories and various backoffice systems

·       Oversee the support received by hundreds of in-house users

·       Develop, manage and track the SR department KPIs, procedures and ever evolving knowledge base

·       Supervises, educates, motivates and coaches both new and senior employees who are responsible for the production environment of the company

·       Working closely with business owners and the R&D teams

·       Troubleshooting reported issues and provide solutions that meet the needs of the client

·       Monitor platform services

·       Maintaining and expanding our technical documentation

·       Working with a ticketing system while meeting the required SLA’s

Requirements

·       2+ years experience in managing a NOC/Service desk team

·       Experience with help desk ticketing systems, change order processes, and logging systems- a plus

·       Experience in working with databases- MSSQL

·       Strong ability to understand and debug web-oriented systems

·       Ability to handle multiple tasks & handle pressure

·       Experience with logs investigations

·       Good communication skills verbal and written in English

·       Ability to handle multiple tasks

·       High service orientation

·       Excellent problem-solving skills - can investigate complex issues.

·       Autodidacts, fast grasping of large and complex systems and their inner workings

·       Attentive to details and focused 

Advantages

·       Knowledge in scripting languages such as Bash, Powershell – Advantage

·       Experience with logs investigations (Kibana knowledge - Advantage)

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