Tech Support

Tel Aviv · Full-time

About The Position

About Tenengroup technologies

At Tenengroup technologies, we create meaningful online experiences.

We give our customers the unique ability to not only shop, but create and take part in an immersive and unique shopping journey.

Tenengroup technologies is looking to hire a service desk engineer to join our great R&D Department.


  • Operating a large-scale e-commerce website end to end
  • Provide support for hundreds of in-house users.
  • Working closely with business owners and the R&D teams
  • Troubleshooting reported issues 
  • Monitoring our systems and servers
  • Maintaining and expanding our technical documentation
  • Working with a ticketing system while meeting the required SLA’s
  • Offering solutions that meet the needs of the client.


  • Experience in working with databases- MSSQL - Must.
  • Ability to handle multiple tasks & handle pressure – Must.
  • High service orientation - Must
  • Proven work experience as a technical support engineer - Must
  • Good time management skills
  • Good communication skills verbal and written in both Hebrew and English - Must
  • Familiarity with at least one programming language - Advantage.
  • Basic knowledge of web development fundamentals - JavaScript, HTML, CSS - Advantage
  • Basic knowledge of the .NET environment - Advantage
  • Knowledge in scripting languages such as Bash, PowerShell - Advantage

  What kind of people are we looking for?

  • Experienced Support engineers with high motivation and drive to grow.
  • Problem-solvers which are able to investigate complex issues.
  • Able to manage their own tasks and prioritizing according to severity.
  • Autodidacts, fast grasping of large and complex systems and their inner workings
  • Attentive to details and focused 

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