Tech Support

Tel Aviv · Full-time

About The Position

About Tenengroup technologies

At Tenengroup technologies, we create meaningful online experiences.

We give our customers the unique ability to not only shop, but create and take part in an immersive and unique shopping journey.

Tenengroup technologies is looking to hire a service desk engineer to join our great R&D Department.


  • Operating a large scale e-commerce website end to end
  • Provide support for hundreds of in-house users
  • Working closely with business owners and the R&D teams
  • Troubleshooting reported issues and providing solutions that meet the needs of the client
  • Monitor platform services 
  • Maintaining and expanding our technical documentation
  • Working with a ticketing system while meeting the required SLA’s


  • Write SQL queries and understand MS SQL DB
  • Basic web fundamentals understanding (HTML, JS, JSON, API’s …)
  • Knowledge in scripting languages such as Bash, Powershell - Advantage
  • Good communication skills verbal and written in both Hebrew and English
  • Experience with logs investigations (Kibana knowledge - Advantage)

  What kind of people are we looking for?

  • Ability to handle multiple tasks 
  • High service orientation
  • Problem-solvers which are able to investigate complex issues.
  • Autodidacts, fast grasping of large and complex systems and their inner workings
  • Attentive to details and focused 

Apply for this position