Chargeback Specialist

Budapest, Hungary · Full-time

About The Position

TGEcommerce is shaping the personalized eCommerce experience to customers around the world. We are a data driven, End-to-End e-commerce house, who works with more than 30 brands around the world. By using high end data tools to leverage the market trends and needs, we give our customers a personalized and unique online shopping experience.

We are looking for an exceptionally organized, efficient, accurate, and motivated Chargeback Specialist to be part of Payment and Risk team, Customer Operation Department.


·       Manage chargebacks for prevention, mitigation, and dispute practices.

·       Review, identify, and evaluate chargebacks for validity.

·       Dispute invalid chargebacks processing them timely in various Payment Gateways.

·       Prepare chargeback reports for Management on a monthly basis for review.

·       Identify ways to reduce chargebacks.

·       Ensure that risk/chargeback preventative best practices are implemented and maintained.

·       Investigate and resolve shortage/overage disputes.

·       Obtain Proof of Delivery (POD) as required.

·       Process refund requests.

·       Provide supporting documentation upon request.

·       Additional duties and special projects as assigned.


·       Associate/Bachelor’s degree in Finance, Accounting or a related field preferred or minimum 1 year experience in chargebacks, credit or collections.

·       Strong English written and verbal communication skills a must.

·       Excellent customer service skills.

·       Proficiency in MS Office applications.

·       Knowledge of  gateway and payment process.

·       Attention to details.

·       A keen awareness to meeting deadlines.

·       Willingness to work on weekends and holidays during event period for additional compensation. 

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