Careers

Chargeback Specialist

Budapest, Hungary · Full-time

About The Position

TGEcommerce is shaping the personalized eCommerce experience to customers around the world. We are a data driven, End-to-End e-commerce house, who works with more than 30 brands around the world. By using high end data tools to leverage the market trends and needs, we give our customers a personalized and unique online shopping experience.


We are looking for an exceptionally organized, efficient, accurate, and motivated Chargeback Specialist to be part of Payment and Risk team, Customer Operation Department.


Responsibilities

·       Manage chargebacks for prevention, mitigation, and dispute practices.

·       Review, identify, and evaluate chargebacks for validity.

·       Dispute invalid chargebacks processing them timely in various Payment Gateways.

·       Prepare chargeback reports for Management on a monthly basis for review.

·       Identify ways to reduce chargebacks.

·       Ensure that risk/chargeback preventative best practices are implemented and maintained.

·       Investigate and resolve shortage/overage disputes.

·       Obtain Proof of Delivery (POD) as required.

·       Process refund requests.

·       Provide supporting documentation upon request.

·       Additional duties and special projects as assigned.

Requirements

·       Associate/Bachelor’s degree in Finance, Accounting or a related field preferred or minimum 1 year experience in chargebacks, credit or collections.

·       Strong English written and verbal communication skills a must.

·       Excellent customer service skills.

·       Proficiency in MS Office applications.

·       Knowledge of  gateway and payment process.

·       Attention to details.

·       A keen awareness to meeting deadlines.

·       Willingness to work on weekends and holidays during event period for additional compensation. 

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