Customer Success Coordinator
About The Position
The Customer Success Coordinator will be focused on the post purchase customers experience- the goal is to provide the customer with the best service.
- Leading the service's written communication with our customers. Create and improve the current templates. (Content & look and feel)
- Leading the tone of voice according to the different platforms (Facebook, chats, emails., etc.)
- Ownership of the service policy and the internal procedures.
- Customers’ feedback- improve the way we ask for feedback. Analyze the feedback and provide insights.
- Build and lead creative strategy for Retention by service
- Creative thinker who is passionate about digital copywriting
- Order and organization capabilities
- People motivating skills
- Service oriented
- Analytical capabilities
- Native level English