Careers

Global Learning & Training Specialist

Tel Aviv · Full-time

About The Position

We are looking for a Global Learning & Training Specialist to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Global Learning & Training Specialist responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires.

Responsibilities

  • Manage the full on-boarding cycle of the company international agents.
  • Identify individual and team skills gaps and plan relevant seminars to minimize the gaps
  • Organize classroom-style seminars about customer service and sales techniques
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material

Requirements

  • 2 years work experience as a trainer
  • Familiarity with interactive learning activities
  • High service consciousness
  • Excellent communication skills
  • Native/ Native level English

Advantages

  • Experience in sales or customer service positions is a plus
  • Knowledge of Learning Management Software (LMS)

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