Careers
TENENGROUP
Reason to BelieveTenengroup merges the most innovative minds in the fields of data, tech and e-commerce, with creative energy and fashion-forward thinking. Our end-to-end infrastructure and in-house expertise enable our direct-to-consumer fashion brands to grow with efficiency, speed, and a whole lot of style.
E-commerce Site Ops Specialist
Tel Aviv, Israel · Full-timeAbout The Position
Tenengroup, a leading E-commerce company, seeks a Site Operations Lead to be in charge of task allocation, defining responsibilities, ensuring optimized processes, meeting deadlines, and performing needful actions successfully.
Site Operations Lead should lead a high-quality team that backs up each other, contains stable knowledge, and is flexible to dynamic changes.
This might be your most exciting and challenging professional time – being at the center of the action, where your actions and decisions deeply impact the company's day-to-day and long-term business.
Responsibilities
As "Site Operations Team Leader" you will be in charge of:
- Manage orders flow from sites to factory – volume, due dates, priority, allocation
- Coordination between main business units – real time operational impact during high season. Factory – Sales - Customer service
- Manage Customer ETA expectations – when will my package arrive?
- Manage shipping offering – ETA, gaps, pricing, messaging, available options
- Manage shipping offering testing setup and control
- Manage cross site elements, messaging, and settings – based on ETA during high season
- Manage QA team member responsible for QA of processes above
- E-commerce Operations Department is looking for Site Operations Lead.
Requirements
- Function well when out of your comfort zone
- Fast learner
- Analytical skills – enjoying logical challenges. Every day will have a new situation to resolve.
- Teamwork – collaborate naturally with others
- Strong communication skills, able to present and mediate different stake holders’ interests
- During high season (6 weeks) – available around the clock, be on top of real time challenges and perform necessary actions effectively under high pressure.
Advantages
- Prior leadership experience